A Conversation e-Book for
Employees of the hospitality Industry
Are you afraid to talk to guests because
you think you English is to limited?
Would you like to improve you job opportunities
and make more money?
English for Hotel Staff is just what you need!
and hotel functions that are used daily by hotel staff personnel.
What are functions?
Functions are simply specific situations or circumstances that speakers may face when interacting
with others- such as greetings, asking for an order, or giving directions. Functions offer students set
sentence and grammatical structures, phrases, and vocabulary to use that are specific to the different
Different jobs at a hotel may use different kinds of English functions while performing their duties.
Restaurant staff will take an order or may have to describe a dish, housekeeping staff may have to
respond to complaints or fulfill a guest’s requests, and front desk staff may need to solve a problem
during check out or give directions to a guest.
Each of these situations uses slightly different functions and vocabulary- and English for Hotel Staff
covers them all.
Some of the functions covered include- Greeting Guests, Problems and Complaints, Offering Help, Giving Directions and much more.
Why are functions important?
Because they allow you to learn usable English that can be applied immediately when interacting with guests. Functions can be easily adapted to cover any number of situations that you may encounter.
Take a look at a few SAMPLE PAGES of the book
Also included in the purchase is the English for Hotel Staff Work Book. This booklet contains worksheets that allow you to test your knowledge of the materials covered in the text.